vb44 Privacy Policy

1 Data We Collect

vb44 collects personal information across several touchpoints: at the point of account registration, during the identity verification (KYC) process, through your ongoing use of the platform, and via automated technical means when your device interacts with vb44.bio. The categories of data we collect are described in detail below.

Registration Data

When you create a vb44 account, we collect the following information directly from you:

• Full legal name
• Date of birth (for age verification)
• Mobile phone number (used for account access and transaction notifications)
• Preferred account currency (BDT or INR)
• Username and encrypted password
• City or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)

Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) obligations and to verify that you meet the 18+ age requirement, vb44 may request the following documents at the time of your first withdrawal or at any point during your account lifecycle:

• A copy of a valid government-issued photo identification document (National ID card or passport)
• Proof of the payment method used for deposits (e.g., a screenshot or statement confirming ownership of the bKash, Nagad, or bank account from which funds were sent)
• In certain circumstances, a selfie or live photo for facial verification

KYC documents are processed by vb44 staff on a strictly need-to-know basis and are not shared with third parties except where required by law or by the third-party identity verification service provider we use to process these checks.

Transaction Data

All financial transactions carried out through your vb44 account are logged. This includes:

• Deposit amounts, dates, times, and originating payment method identifiers (e.g., the mobile number associated with your bKash or Nagad account)
• Withdrawal requests, amounts, processing status, and destination payment method identifiers
• Bet history — including game name, stake amount, outcome, and timestamp — for all sports bets, casino games, slots, and fishing games played on the platform
• Bonus claims, wagering progress records, and promotional participation history

Technical and Device Data

When you access vb44.bio, our servers automatically record certain technical information about the connection. This data is collected to maintain platform security, detect fraudulent activity, and optimise the user experience:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, features accessed, and navigation paths within vb44.bio
• Referral source (if you arrived at vb44.bio via a link)

Communications Data

If you contact the vb44 support team via Live Chat or email, a record of that communication is retained. This includes the subject matter, timestamps, and any personal information you voluntarily share in the course of the support interaction. Communication records are used for quality assurance and dispute resolution purposes.

2 How We Use Your Data

vb44 processes your personal data only for the purposes set out in this section. We do not use your data in ways that are incompatible with these stated purposes without seeking your explicit consent first.

Marketing Communications

vb44 may send promotional messages — including details of deposit bonuses, seasonal offers around BPL, IPL, Eid, and Pohela Boishakh — via SMS or in-platform notification to players who have opted in to receive such communications. You can withdraw your consent to marketing communications at any time by contacting vb44 support. Withdrawal of marketing consent does not affect the processing of your data for contract-performance or legal-obligation purposes.

vb44 does not send unsolicited marketing emails or SMS messages to individuals who have not registered an account or who have opted out of marketing. If you receive a message purporting to be from vb44 that you did not expect, treat it with caution and report it to [email protected].

Automated Decision-Making

vb44 uses automated systems to monitor account activity for signs of fraud, bonus abuse, and responsible gaming concerns. These systems may flag accounts for human review or, in cases of clear and immediate fraud risk, trigger an automatic temporary account suspension pending investigation. Where an automated action has been taken against your account, you have the right to request a human review of that decision by contacting the vb44 support team.

3 Cookies & Tracking Technologies

vb44.bio uses cookies and similar client-side storage technologies to support the secure and functional operation of the platform. This section describes the types of cookies we use, what they do, and how you can manage them.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store small amounts of information about your preferences or session state. Cookies do not execute code and cannot carry viruses or malware.

Types of Cookies Used by vb44

• Strictly Necessary Cookies: These cookies are required for the platform to function. They manage your login session, maintain your authenticated state across pages, store your currency preference, and protect against cross-site request forgery (CSRF). Without these cookies, you cannot log in or use the platform. They cannot be disabled while you are using vb44.bio.
• Functional Cookies: These cookies remember your preferences — such as your selected game category, notification settings, or last visited section — so that the platform behaves consistently across your sessions. They improve your experience without being strictly essential to the core service.
• Analytics Cookies: vb44 uses anonymised, first-party analytics to understand how players navigate the platform, which features are most used, and where technical issues may be occurring. This data is aggregated and cannot be used to identify individual players. It helps us make informed improvements to vb44.bio.
• Security Cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, bot traffic, and unusual session behaviour. These are part of vb44's platform security infrastructure and are strictly necessary for safe operation.

Managing Cookies

You can control or delete cookies via your browser settings at any time. Most modern browsers allow you to block, clear, or receive notifications about cookies. Please be aware that disabling strictly necessary cookies will prevent you from logging in and using the platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. Your cookie preferences apply at the device and browser level — if you access vb44.bio from multiple devices, you will need to manage preferences on each device separately.

4 Data Sharing

vb44 treats your personal data with strict confidentiality. We do not sell or rent your personal information to any third party. However, to deliver the services you use on the platform, we work with a limited number of trusted service providers and are subject to certain legal disclosure obligations. The circumstances under which your data may be shared are set out clearly below.

Third-Party Service Providers

vb44 shares personal data with the following categories of third-party providers on a strictly need-to-know basis, bound by contractual data protection obligations:

• Payment Processing Partners: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, the relevant transaction data is shared with the respective payment provider to process the transaction. This is limited to the data required to complete and verify the payment.
• Identity Verification Providers: KYC document verification may be handled in part by a third-party identity verification service. Any provider used by vb44 is contractually bound to process your documents solely for the purpose of identity verification and to delete them within the retention period specified in our data processing agreement.
• Game Software Providers: The casino games, slots, and live dealer titles available on vb44 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and bet-level data as part of the technical integration required to deliver their games. They do not receive your personally identifiable registration or KYC data.
• Cloud Infrastructure and Security Providers: vb44.bio is hosted on secure cloud infrastructure. Our hosting and security providers may have access to server logs and technical data in the course of maintaining and securing the platform. All infrastructure providers are contractually bound to strict data confidentiality terms.

Legal Disclosures

vb44 may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we are legally compelled to do so by a valid legal order, warrant, or regulatory direction. In such cases, vb44 will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where it is legally permissible to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of vb44's business assets, player personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, vb44 will notify affected players in advance and ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.

5 Data Retention

vb44 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The retention periods applicable to the main categories of player data are outlined below.

• Account and Registration Data: Retained for the lifetime of your active account, and for a period of 5 years following account closure, to meet AML record-keeping requirements.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, in line with standard anti-money-laundering record-keeping obligations.
• Transaction and Bet History: Retained for a minimum of 5 years following each transaction or betting event, for AML compliance and dispute resolution purposes.
• Support Communications: Retained for 3 years from the date of the communication, for quality assurance and dispute resolution purposes.
• Technical and Device Logs: Raw server logs are retained for up to 12 months. Aggregated, anonymised analytics data may be retained indefinitely for platform improvement purposes.
• Marketing Preferences: Retained for the lifetime of the account or until consent is withdrawn, whichever occurs first. A record of consent withdrawal is retained for 3 years.

When personal data is no longer required for any of the purposes outlined above, it is securely deleted or irreversibly anonymised. vb44 conducts periodic data audits to ensure that data no longer meeting active retention criteria is removed from live systems in a timely manner.

6 Data Security

The security of your personal data is a core operational priority at vb44. We employ a layered approach to data security, combining technical controls, organisational procedures, and ongoing monitoring to protect player information against unauthorised access, disclosure, alteration, or destruction.

Technical Controls

• All data in transit between your device and vb44.bio is encrypted using TLS 1.2 or higher (256-bit SSL).
• Passwords are stored using a one-way cryptographic hashing algorithm — vb44 staff cannot read your password in plain text.
• Payment method identifiers (such as bKash mobile numbers) are stored in tokenised or encrypted form in our database.
• Access to production databases containing personal data is restricted to a small number of authorised personnel and is subject to multi-factor authentication.
• Platform infrastructure is protected by web application firewalls (WAF), intrusion detection systems, and regular third-party security assessments.

Organisational Controls

• All vb44 staff who handle personal data are bound by confidentiality obligations and receive data protection training as part of their onboarding.
• Access to player data is granted on a need-to-know basis — support staff see only the data relevant to resolving a player's query.
• Any suspected data breach is subject to an internal incident response process, with affected players notified as promptly as possible once the scope and nature of the breach has been established.

Player Responsibilities

While vb44 takes all reasonable technical and organisational measures to protect your data, the security of your account also depends on the steps you take to protect your own login credentials. vb44 recommends:

• Using a strong, unique password for your vb44 account that is not shared with any other website or service.
• Never sharing your username or password with any other person, including individuals claiming to be vb44 support staff — vb44 will never ask for your password.
• Logging out of your account when using a shared or public device.
• Contacting vb44 support immediately if you suspect that your account credentials have been compromised.

7 Your Privacy Rights

As a player on vb44, you have a set of rights in relation to the personal data we hold about you. These rights can be exercised by contacting the vb44 support team via Live Chat or by emailing [email protected]. vb44 will respond to all data rights requests within 30 days of receipt.

Right of Access

You have the right to request a copy of the personal data vb44 holds about you. Upon receipt of a verified access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, the retention period applicable, and the identity of any third parties with whom it has been shared. Identity verification will be required before any data is disclosed.

Right to Rectification

If any personal data vb44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact vb44 support with details of the correction required and, where applicable, supporting documentation (for example, a name-change certificate or updated ID).

Right to Erasure

You may request that vb44 delete the personal data we hold about you. vb44 will honour erasure requests where there is no overriding legal obligation that requires us to retain the data (for example, AML record-keeping requirements mean that transaction and KYC data must be retained for a minimum of 5 years following account closure regardless of an erasure request). Where erasure cannot be completed in full, we will inform you of the data categories that must be retained and the reason why.

Right to Restriction of Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that vb44 restrict the processing of your personal data. During a restriction period, vb44 will continue to store your data but will not actively process it beyond what is strictly required for the ongoing dispute or legal obligation.

Right to Object

Where vb44 processes your personal data on the basis of legitimate interest — for example, for platform analytics or fraud monitoring — you have the right to object to that processing. vb44 will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is required for the establishment, exercise, or defence of legal claims.

Right to Withdraw Marketing Consent

If you have opted in to receive promotional communications from vb44, you may withdraw that consent at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to the withdrawal, and does not affect your ability to continue using the vb44 platform.

8 Contact & Policy Updates

Contacting vb44 About Privacy

If you have any questions, concerns, or complaints about the way vb44 handles your personal data, or if you wish to exercise any of the rights described in Section 7, please contact the vb44 privacy team using the details below. All privacy-related enquiries are treated with strict confidentiality and handled by trained support personnel.

• Live Chat: Available 24/7 via the vb44.bio platform — the fastest way to reach our support team.
• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing.
• Response time: We aim to acknowledge all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days.

Updates to This Privacy Policy

vb44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Policy, registered players will be notified via in-platform notification or SMS to their registered mobile number at least 7 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how vb44 protects your information. Continued use of vb44.bio following the effective date of any updated Policy constitutes your acceptance of the revised terms.

Archived versions of previous Privacy Policies are available on request by contacting vb44 support. If you have a concern about a change to this Policy, you are welcome to contact our support team before the change takes effect.